Frequently Asked Questions
TO BETTER SERVE YOU, HERE ARE SOME COMMON QUESTIONS AMONG OUR CUSTOMERS
1- How do we protect our customers?
We protect your information as it travels from your computer, smartphone, or tablet to our server. We make this possible with data encryption (TLS), ensuring we meet the highest online security standards.
So you can rest assured that no one will see your financial data.
2- How to track an order?
Just go to our website home page and click on the "tracking" section.
3- How does our gateway security work?
Mercado Pago is responsible for the customer's money from the beginning of the purchase until the moment the product arrives at their home. Remember that the refund is 100% guaranteed; if the product arrives defective or broken, or even fails to arrive at your home, we will refund your full amount.
4- What is the delivery time?
Our products are delivered within 2 to 4 weeks after shipment. Our delivery time is 2 to 7 business days.
5- What is the shipping time?
The product is shipped from our factory within 2 to 7 business days after purchase confirmation on our website.
6- Where does the product come from?
Our suppliers are mostly from the United States, Asia and Europe.
7- Can I pay in installments using a bank slip?
No, installment payments are only accepted by credit card.
8- Is there a guarantee of use?
We have an exchange or refund guarantee if you use it for 7 days and find any manufacturing problems.
9- What if my delivery is late?
Rest assured. Your shipment is tracked daily, and if the product doesn't arrive for any unexpected reason within 60 business days of shipping, in accordance with the shipping and delivery terms, a 100% refund will be issued.
10- Can I be taxed at Brazilian Customs?
Please note that Dream Fut is responsible for 50% of the total tax amount for taxed products, provided the customer presents proof of payment. Please note that Dream Fut acts as an intermediary for this transaction, and it is not Dream Fut's responsibility to pay the full tax amount.
